Last Updated On: 15th Oct 2025
At Organic Glam, we are committed to providing our customers with premium-quality cosmetic products. While we strive to ensure every order reaches you in perfect condition, we understand that issues may occasionally arise. Please review our return and refund policy below:
Eligibility for Returns & Refunds
Returns are accepted strictly under the following conditions:
- Timeframe: Return requests must be submitted within 7 calendar days of receiving your order.
- Condition: Only products that are damaged or broken upon delivery are eligible.
- Packaging: The item must be returned in its original, unopened packaging, and include all components, inserts, and accessories originally provided.
- Proof of Damage: Photo or video evidence clearly showing the damage must be submitted with your return request.
Non-Eligible Returns
We are unable to accept returns or issue refunds under the following circumstances:
- The product has been opened, used, or tampered with
- The return request is made after 7 days of delivery
- The original packaging or any included items are missing
- The product is not damaged or broken upon delivery
Return Process
To initiate a return, please follow these steps:
- Contact our Customer Support Team at support@orgainicglamstore.com or Call Us within 7 days of receiving your order.
- Provide your Order Number, a detailed description of the issue, and clear photo or video evidence of the damage.
- Our team will assess your request and respond within 2 business days with further instructions.
Refund Procedure
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original method of payment within 5–7 business days.
- You will receive a confirmation email once the refund has been issued
Additional Notes
- We do not offer refunds or exchanges for reasons such as change of mind, personal preferences, or allergic reactions.
- Shipping costs are non-refundable unless the return is due to our error or a verified product defect.
Thank you for choosing Organic Glam where purity meets performance. Your satisfaction is our priority, and we’re here to ensure your experience with us is smooth, secure, and reliable.
